CONDITION 1 / 12
A core that runs without the people the move will take
WHAT IT IS
The core is the product, service or way of serving customers that brings in most of the revenue and trust. A core that holds stays profitable, keeps its customers and keeps its standard, without the founder or a few key people stepping in every day.
- WHAT IT ASKS OF THE COMPANY
- A move needs leaders, and it usually takes them from the core. The core has to keep running at its standard when those people's attention moves to the new thing.
- SIGNS IT IS NOT READY YET
- Major customers deal only with the founder. Delivery holds together because one person knows how. The product works for today's customers, but has never been tested at twice the volume.
- CHANGE OR BUILD
- Usually change: hand customer relationships and delivery to roles and written ways of working, so the core no longer depends on the people the move needs.